Process Archives - FMT

The Information Technology field is crawling with acronyms, and it can often be challenging to make sense of all of it. Once you feel comfortable with an acronym like CRM, the industry introduces a new term like xRM that has you scratching your head all over again. For the purpose of this blog, we are going to take a look at xRM - what it stands for and how it can impact your business. First, I'll need to start with another acronym - "CRM" - which stands for Customer Relationship Management. If we take the words Relationship Management from CRM and replace the C, we're left with x Relationship Management - and that's what xRM really is; it's anything-you-can-think-of Relationship Management. Using Dynamics CRM as a platform, organizations have the ability to leverage its abundant features to create the solution that truly fits their needs. Here's a quick breakdown of […]