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Salesforce

Built in the cloud for businesses reaching for the sky, Salesforce offers world-leading customer relationship management, customer service, marketing automation, analytics, and application development. 

FMT works with Salesforce technology to bring your customers (and those that should be your customers) and your company closer together. From sales and service to marketing and ecommerce solutions, FMT and Salesforce help you add value to your business.
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Salesforce Partner

connected salesforce solutions

With a CRM solution from FMT and Salesforce, your company will be ready to deliver exceptional customer experiences, boost productivity, and use insight and analytics to drive bottom-line performance. Salesforce can keep everything related to managing your customer, supplier, and partner relationships — data, contracts, metrics, activities, and more — in one place.

Salesforce helps companies target different audiences, build campaigns, set scores and alerts based on an individual lead or on a customer’s combined activity.  Best of all, Salesforce can be used across departments to ensure that all customer-facing teams are empowered with the right data to create incredible customer experiences.
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Salesforce CRM Solutions Consulting

Connect your entire business on a single platform. With Salesforce Lightning you gain real-time visibility into key sales and service activity, along with collaboration tools like Chatter, workflows, and AI-driving insights. Easily collaborate on sales, service, marketing, and quickly address service inquiries, close more deals, and open more opportunities to grow revenue. And, when your business is ready for ecommerce, maximize growth by giving both B2C and B2B customers a great ecommerce experience.

Build deeper customer relationships and grow your business. Give service agents and field technicians a 360-degree customer view and data on warranties and entitlements. Boost first-time fix rates and transform the customer experience with smarter service.

Drive more revenue through your channel partners and distributors. Transform the online purchasing process. Tailor product mixes, pricing agreements, and contracts to customers’ specific needs. Deliver friction-free service and warranty experiences that boost confidence in your products.

Power end-to-end customer engagement across every channel with the Salesforce unified marketing platform. Whether with Pardot, Marketing Cloud or a powerful combination, make personalized connections with customers across web, email, social, mobile, all with AI-powered insights.

Salesforce Manufacturing Cloud brings new functionality to manufacturing and distribution companies including visibility into run-rate business and account-based forecasting. Team up with FMT to build value from your current Salesforce implementation or to activate a brand new solution.
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FMT Consultants is a Silver Salesforce Consulting Partner with 29 Certifications, including:

  • Application Architect
  • B2C Commerce Architect
  • Community Cloud Consultant
  • CPQ Specialist
  • Education Cloud Consultant
  • Einstein Analytics & Discovery Consultant
  • Field Service Lightning Consultant
  • Heroku Architect Designer
  • Marketing Cloud Consultant
  • Marketing Cloud Developer
  • Nonprofit Cloud Consultant
  • Pardot Consultant
  • Platform Developer II
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • System Architect
  • Technical Architect

salesforce empowers operations

Connect sales and operations to drive forecast accuracy, supplier management, and visibility across your entire supply chain.

Leverage the power of a complete CRM built in the Cloud and designed for sales teams, service organizations, and businesses of any size. Give your account teams a complete 360-degree view of every customer along with collaboration tools, workflows, and AI-driven insights, so they can more actively manage the health of every account.

Manufacturing companies, use Salesforce to increase transparency into your run-rate business. With the Sales Agreements feature available in the Salesforce Manufacturing Cloud, you can create a consolidated view of all the terms of every agreement, including duration, products, prices, and planned quantities — and combine this with actual quantities from your back office. 

Activate Account-Based Forecasting, and you get a complete picture of both your run-rate and net-new business. Your sales, operations, and product teams can collaborate on a central platform to develop more accurate revenue and volume forecasts that combine sales agreements and opportunities.

From front office to back office, FMT works to activate reporting, integration, and business intelligence through Salesforce to get a complete view of your business.

Best of all, Salesforce works. CRM adoption and change management can be a challenge with any new system. With Salesforce Trailhead, your teams benefit from a vast array of online learning tools, tutorials, how-to videos, and a broad community of Salesforce users, admins and developers. This speeds adoption and supports insight into enhanced functionality, workflows, and reporting.
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COMPLETE TECHNOLOGY SOLUTIONS FROM FMT CONSULTANTS

No one system works effectively alone. Each process, system, or solution area publishes and consumes business data. Connecting systems to transform your unique data into useful business information requires a combination of applications, integration, business intelligence, implementation excellence and long-term support and value realization. FMT keeps our clients at the center of our business and works to deliver exceptional value regardless of the technology you choose.
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