The video provides a comprehensive overview of the new business process features in Microsoft Dynamics CRM 2013 and demonstrates how to:

  • Map business processes to CRM 2013
  • Build business rules using the new Business Process Flow (BPF) features
  • Set up stage gating and process steps

The PowerPoint slides from the video can be downloaded here.

The video is part I in a series of two. Watch part II here. 



The video was recorded on November 20th, 2013 by Tayyab Ali, CRM Practice Director at FMT.

Contact FMT for more information about Microsoft Dynamics CRM 2013.

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