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Tips for Submitting a Support Case to FMT Customer Care
FMT’s dedicated Customer Care team offers support services for a wide range of applications and IT solutions, including Microsoft Dynamics GP, Dynamics CRM, Office 365, SharePoint, NetSuite and SAP Business ByDesign. Our Customer Care is here to assist you with any issues that arise with your technology solutions. Based on your FMT customer care agreement, we will prioritize our timely response to your issues anywhere from 1 to 3 hours upon receiving your request. Don’t have a Customer Care agreement with FMT? Not a problem. We are happy to help you, however, you will wait up to an entire business day and pay a diagnosis fee of $175 for us to look into your issue. Here are 4 ways you can reach the FMT Customer Care team Email (Preferred): CustomerCare@fmtconsultants.com Phone: (760) 930-6400 option 1 Toll Free: (877) 245-6423 Web: https://www.fmtconsultants.com/training-support/ Help Us Help You… Faster! In order to help […]
Microsoft Dynamics GP Year-End Closing Procedures: Solutions to Common Issues
It’s year-end season and there is no better time to discuss Dynamics GP year-end issues, and provide solutions to the most common Microsoft Dynamics GP year-end closing problems. In this blog I’m covering common errors experienced when attempting to close the G/L year in Microsoft Dynamics GP. In addition, I will supply a few helpful links to sites that I, myself, will reference from time to time. Before we cover common errors, I’ll briefly discuss the nuts and bolts of the closing process. Once you hit the ‘close year’ button on the year-end closing window, two major processes occur: The year is marked as historical and all entries marked with the year in question will be moved from the YTD OPEN table (GL20000) to the Historical table (GL30000). A year-end closing journal entry is created closing all Profit and Loss type accounts to designated Retained Earnings account(s). In addition, all […]
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