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Summit16 Day 3: Knowledge is Power
FMT has learned a lot at Summit16 this year, but we’re not done! We spent Day 3 attending many different educational sessions. In today’s update, we’ll give you a quick overview of what we learned. Project Service: Lifecycle from Sales to Service Deployment Microsoft now offers a solution to manage the entire lifecycle of their client-facing services projects within its CRM platform. CRM Project Service extends the Dynamics CRM platform to enable it to function as a single system of engagement for sales, project delivery, resourcing, and billing activities. Project service capabilities in Microsoft Dynamics CRM provides an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Additionally, Project Service facilitates collaboration on projects across the entire enterprise. Customer Insights Powered by Dynamics 365 and Cortana Intelligence Dynamics 365 and Cortana Intelligence bring together all interactions that a customer has […]
Summit16 Day 2: CRM Smack Talk Comes to the Workplace
FMT is at Summit16 this year and Day 2 showcased just as many exciting developments as Day 1. If you missed our first news roundup of Summit16 don’t worry, you can find it here. Education It’s no surprise that Microsoft is continuing its vision to bring technology to the education experience. After all, they’ve been championing students and teachers everywhere for a while now. Day 2 saw the promise of continuing this effort with new tools and features that simplify and enhance the teaching and learning experience. Gamification Fostering “Smack Talk” at Work CRM will now have a “gamer’s view” where managers can create teams and allow them to compete while CRM tracks and shows their progress. These contests come with sports and game like templates such as a basketball court, customizable uniforms for team members, and more. Generation gap bridged! CRM Marketing CRM is in the process of refreshing […]
Summit16 Day 1 News Round Up: Dynamics 365, Intelligence, and More!
Yesterday was the opening day of Summit16 in Tampa, Florida and we’re lucky enough to be a part of this great experience!  We thought we would pass some of this information on to you. So without further ado, here’s what we learned during Day 1! The Keynote Day 1 featured an amazing keynote which gave us our first look at many parts of Dynamics 365. Not only did we get a look at Dynamics 365, but we also learned about several technologies and products that have been rumored for a while.  We also learned that, as part of Microsoft’s change in approach, the Dynamics suite of products can now be bought/activated by individual products or, as they are now referred to, lines of service. Intelligence The Dynamics 365 native integration has officially brought the mobility space, enhanced by Cortana AI capabilities, across the Suite for the first time. There is […]
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