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How to Prevent Frozen Sessions in Remote Desktop Services with Automatic Logout
Have you ever had your screen freeze using Remote Desktop Services (RDS) and had trouble disconnecting from the frozen session? Occasionally, we receive support requests from our clients to assist with “frozen screens” while using a Remote Desktop Services (RDS) environment. What we usually find when we look into these problems are active running sessions with a disconnected status that continue to consume system resources. This occurs because users are able to disconnect from RDS by clicking on the close window icon, instead of properly logging off from the RDS server. In this blog, we'll teach you how to remove inactive sessions from Remote Desktop Services, as well as how to prevent them in the future. How to remove a disconnected user from RDS To address this “disconnected” issue each time it occurs an administrator needs to complete the following steps: 1. Log onto the RDS server as an administrator. 2. […]
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