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Service your Customers best with D365 CRM Service Module
Your customers are relying on your service to help them work through their daily woes and the Dynamics 365 CRM Service Module can help you do just that! In this blog, we’ll discuss various Out of Box features and many benefits of the Service Module. FMT can help your business unlock this functionality and much, much more. The CRM Service Module in D365 enables you to accept an incoming customer request on a Case (or incident), manage these in queues or views, and track all communications with your customer.   Automatic Case Creation When an email is received by the designated Service Email Account, the system automatically creates a new Case, and with a simple extension, we can assign it to a Queue and even send automatic responses to the customer! Including situations where the customer is unknown in CRM, we are easily able to configure the system to create […]
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