Microsoft Dynamics 365 for Sales

Contact Center Productivity Opportunities with Unified Service Desk 2.0 for Microsoft Dynamics CRM

Contact Centers are a goldmine of opportunities to increase productivity, and Unified Service Desk (USD) for Microsoft Dynamics CRM is the perfect productivity tool to mine those opportunities. This blog will outline three common productivity gains contact centers can glean from using Unified Service Desk. 1. Increase Agent Productivity Automating processes with USD can drive…

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