Just curious, how many of you can relate to this? A customer of mine had a common problem: old, outdated software and the business processes and bottlenecks to go with them. Originally, they set out to upgrade their old ERP system, hoping to maximize the investment made in what they already had. Eventually, they realized that the system that got them to where they are would not get them to where they wanted to be.

Enter Microsoft Dynamics GP

Dynamics GP has enabled them to improve response time to customers and reduce overhead costs, and they have obtained a level of visibility on their order process that would have been impossible otherwise. For this distribution company, implementing Microsoft Dynamics GP has helped them enhance their customer service and business operations considerably.

Following the implementation of Microsoft Dynamics GP, my client can now process orders 50% faster; keep workflow quotes from falling through the cracks, and quickly access information, which in-turn has increased customer satisfaction.

The vice-president of the company recently told me that Dynamics GP allows them to keep a good handle on day-to-day operations. If they have a question about an order they can easily pull it up and get a full sales report. Documents that used to disappear in a filing cabinet are now visible to every member of the team throughout every step in the process, from quote to completed order.

Written by:
FMT Consultants, LLC