In order to keep up with today’s social and mobile world, businesses need to move at a faster pace, connect to customers on their terms, and share knowledge more broadly than ever before. Microsoft Dynamics CRM helps achieve all of these with built-in social tools that enable your sales, service, and marketing teams to deliver amazing customer experience.

Download the eBook

This Microsoft Dynamics CRM eBook, “Your Brand Sux”, provides tips and tricks on how to turn your social sentiment into opportunities. Learn why engaging with the voice of the customer is one of the most important pieces of getting your brand out there.

The eBook includes tips for global brands on social listening best practices and demonstrates how to mitigate emergencies such as social risk and meltdowns. It includes ways to improve engagement, track product feedback, measure social ROI and social listening metrics, and track your overall brand sentiment. Lastly, the Dynamics CRM eBook provides valuable insights from some of the world’s most influential social though leaders, raw and unfiltered.


The social features in Dynamics CRM are designed to help organizations enter the social era, both internally and externally. From collaborating efficiently within organizations, to listening to the market, to engaging with customers and prospects on their own terms, Microsoft Dynamics CRM empowers everyone in your organization to deliver amazing customer experiences on social.

Contact FMT Consultants to learn more about Microsoft Dynamics CRM and Social Listening.

Additional Resources:

Microsoft Dynamics Marketing: What’s Included and How Much Does it Cost?

Microsoft Dynamics CRM Spring 2014 Release Preview Guide

Microsoft Dynamics CRM Online Pricing and Features – What’s New in 2014



Posted by: , Marketing Manager, FMT Consultants