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Top 3 Benefits in Moving Dynamics CRM On-Premise to D365
You might be wondering: Is your organization getting enough out of its CRM system? There are a couple reoccurring themes that we as FMT Consultants often encounter when working with our customers in moving Dynamics CRM On-Premise to D365. If you are considering the move for your CRM environment, you might want to pay attention to some of these factors as they are real opportunities for you to effectively modernize your business processes: 1. Customizations From Custom Entities to Workflows to Plugins to ISVs to XRM, chances are, you’ve got some level of customization going on in your CRM system. As long as you have CRM 2013 or later, cross your fingers, you’ll be able to upgrade customizations without issue: Version compatibility Solutions exported from an earlier version of Dynamics 365 can be imported into later versions as shown in the following chart. Upgrading without issue, unfortunately, is oftentimes not […]
Still on Microsoft Dynamics CRM 20something?
If your organization is currently running an on-premise or hosted CRM deployment, it’s seriously time to start planning the move to Dynamics 365 on the Microsoft Cloud. Here are three reasons why the cloud version of CRM makes sense for you: You don’t want servers anymore If you’ve ever stood up an on-premise version of CRM before, you know that you’ll need at least a SQL Server and a Windows Application Server. The supported versions of SQL or Windows Server range from 2008R2 to 2016, you need to create service accounts for things like the VSS Writer Service and the Async Service—not to mention you’ll probably need the E-mail Router and Reporting Server Services set up. I haven’t even mentioned a single Account or Customer yet and there is already all this complexity that needs to be managed. With Dynamics 365, an organization can be provisioned literally in minutes and […]
Considering an Alternative to Email Notifications in Dynamics CRM Using Microsoft Flow
One of the most common requirements that I’ve encountered across all of my CRM implementations is the need for automatic e-mail notifications. That is, upon the trigger of various events, such as creation, status change, or deletion of an Account, Contact, or Opportunity, appropriate users in the organization need to receive an automatic e-mail notification. With all the emails already sent back and forth cluttering up the Inbox, I know I personally could do without the extra ones generated by a Dynamics CRM System. But what if you could just receive a push notification on your phone instead? Well, using Microsoft Flow—Microsoft’s new cloud-based workflow engine—you can! Not only that, you can do it quickly, and simply without a single line of code. Microsoft Flow Just released to the public on November 1st, using Microsoft Flow’s connection to Dynamics CRM Online is easy as pie. The authentication is automatically handled […]
What is Dynamics xRM?
The Information Technology field is crawling with acronyms, and it can often be challenging to make sense of all of it. Once you feel comfortable with an acronym like CRM, the industry introduces a new term like xRM that has you scratching your head all over again. For the purpose of this blog, we are going to take a look at xRM - what it stands for and how it can impact your business. First, I'll need to start with another acronym - "CRM" - which stands for Customer Relationship Management. If we take the words Relationship Management from CRM and replace the C, we're left with x Relationship Management - and that's what xRM really is; it's anything-you-can-think-of Relationship Management. Using Dynamics CRM as a platform, organizations have the ability to leverage its abundant features to create the solution that truly fits their needs. Here's a quick breakdown of […]
Microsoft Dynamics CRM Portal Development: Setting up a GridView Control
Preface At a high level, the implementation of a Microsoft Dynamics CRM Portal allows for data from non-CRM users to interact with data from the Dynamics CRM System via a public website. Please see our guide to portal development for Microsoft Dynamics CRM to learn more about the essentials of developing a portal solution for your Dynamics CRM Organization. While the aforementioned blog post covers the necessary steps to get started, there’s a lot of additional functionality that can be added to your portal. This blog post will specifically address the implementation of a clickable GridView control to mimic the View functionality in Dynamics CRM. Dynamics CRM Views One of the core features of Dynamics CRM is the ability to use Views. Views show data in a tabular and filterable format, allowing for users to work with multiple records at one time. This crucial functionality can be replicated in a […]
A Quick Introduction to Business Process Flows in Microsoft Dynamics CRM 2013
What are Business Process Flows? Business Process Flows in Microsoft Dynamics CRM 2013 are a new and powerful addition to the Processes section that helps visualize the necessary steps in a business process. From MSDN: A business process flow guides you through various stages in the business process, from start to finish. …..The process flow will tell you where you are in the process, where you came from, and what to do next. You are able to continuously monitor your own progress.  Source: http://msdn.microsoft.com/en-us/library/dn481586.aspx Creating/Modifying Business Process Flows As business process flows are an out–of-the-box construct in CRM 2013, it is quite simple to create or modify a business process flow. The easiest way to view all business process flows is to first select Settings on the command bar, then Processes from the sub-options in settings. Then you will be able to change the view of the processes to Business […]
Business Process Flows in Dynamics CRM 2013: Hiding/Showing a Section Based on the Current Stage
Business processes in Microsoft Dynamics CRM 2013 are great out-of-the-box, but there are also a few things that we can do in terms of extending the functionality of the stages with some customizations. In this blog I'll show how to conditionally hide/show a business process flow section based on the current stage. For example, let’s say that for some business process flows, before entering information on a new lead you want to validate that this lead does not already exist in CRM as an account or contact: To drive home this point to your end users, on the lead form, you will not show ANY sections unless this stage has been addressed. Therefore, if you are in the “INITIAL” stage as shown above, then nothing should be visible on the lead form until you progress to the next stage (in my example the stage name is GATHER). Here is how […]
Using Out-of-the-Box Field Level Security to Apply Security to Business Process Flows in Dynamics CRM 2013
Business processes in Microsoft Dynamics CRM 2013 are great out-of-the-box, but there are also a few things that we can do in terms of extending the functionality of the stages with some customizations. In this blog I'll show how to use out-of-the-box field level security to apply security to business process flows in CRM 2013. Hiding and showing a section is a good way to limit your end users to be working with only the fields that they need access to, but we can apply out–of-the-box field level security to business process flows as well. Let’s say you wanted to add a Boolean field called something like Progress to the first step, and only certain users could be allowed to change the value of Progress from No to Yes. What you would do is: 1. Create a new Boolean field that is enabled for field level security: 2. Create a […]
Improving Performance with Access Teams in Microsoft Dynamics CRM 2013 – a How-to Guide
Introduction Access Teams is a new addition in Microsoft Dynamics CRM 2013 that brings along a new way to define privileges and permissions for entities in CRM. Prior to Microsoft Dynamics CRM 2013 (in CRM 2011), security roles were the only means by which privileges were defined for entities. These privileges— Create, Read, Write, Delete, Append, Append To, Assign, Share—were defined in configurations for Security Roles from a User level of access to an Organization level of access. Once security roles had been configured, they were then assigned to various users or teams where the privileges defined in the security roles would get additively applied. However, there are a couple of caveats with the previous implementation of security: Security roles defined privileges for an entire entity. Due to the cumulative effect of security roles, if a user has several roles and/or belongs to a team with a role, performance can […]
Step-by-Step Guide to Portal Development for Microsoft Dynamics CRM
The Challenge Oftentimes in the world of Dynamics CRM, the need arises for non-CRM users to gain access to CRM data. A common solution is the implementation of a web portal which allows these users to perform certain actions on applicable CRM data. Microsoft offers two portal solutions: the Customer Portal and the Partner Relationship Management Portal. These are managed solutions, can be easily imported into any CRM environment, and come with detailed instructions on how to quickly and efficiently deploy. However, like any construct that is general in its scope, the aforementioned portal solutions do have some caveats. The two solutions install extraneous features onto CRM that are not necessary for portal development, often confusing CRM users and requiring the need to go back and hide all of the excessive customizations. Furthermore, by default, the two portals both use Windows Live for authentication (requiring users without Windows Live to register […]
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