Microsoft Dynamics CRM/xRM 


CustomerCare Training:
Maximize your e-Marketing ROI with Microsoft CRM
July 28, 2010
8:30-11:30
Register Here!
Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics Customer Relationship Management (CRM) offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook. Microsoft Dynamics CRM business software is a complete customer relationship management solution that provides the capabilities that organizations need to gain and retain competitive advantage in today's business world.

FMT can show you how the productivity of your sales, customer service and marketing teams can be dramatically increased by utilizing enhancements in the latest releases of Microsoft Dynamics CRM. 

Sales Force Automation

Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Customer Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.

Marketing Management

Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

Learn how you can stay connected and make more informed decisions by:

  • Giving your whole company a complete view of customer history inside and outside of their CRM system.
  • Allow your team to quickly hit the ground running with a Native Microsoft Office experience. This includes utilizing tools that they are familiar with such as Microsoft Office Outlook for Task, Calendar and Contact Management, Microsoft Office Excel for Reporting and Microsoft Office Word for Mail Merges.
  • Help to drive return on investment (ROI) through increased company-wide productivity.

The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.

Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure.

Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or have it hosted. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.

What is xRM?

Companies needing to expand their Microsoft CRM product beyond managing Customers have brought about the need for xRM.  xRM turns the software into a development platform and enables you to manage any aspect of your business needs.  Consider it "Anything" Relationship Management:

  • Event Management
  • Asset Management
  • Employee Management
  • Property Management
  • X Management

 

Accelerators For Dynamics CRM

Accelerators for Microsoft Dynamics CRM are a range of free-of-charge add-on solutions developed for Microsoft Dynamics CRM customers and partners. Each accelerator showcases how the Microsoft Dynamics CRM platform can be configured and extended to broaden marketing, sales and service capabilities. Additionally, CRM Accelerators provide the building blocks for all kinds of xRM applications.

 

For more information about Dynamics CRM, click here to visit the Microsoft site or contact us today.

 

Downloadable White Papers:

Customer Relationship Management: The Winning Strategy in a Challenging Economy

CRM and Social Networking: Engaging the Social Customer

Microsoft Dynamics CRM Statement of Direction