| Accelerator Name |
Description |
| Social Networking |
The Social Networking Accelerator for Microsoft Dynamics CRM allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This first release of the accelerator delivers integration with Twitter; other networks will be introduced in future releases.
The release contains full source code, automated installer, documentation and step-by-step installation and functional videos. |
| Portal Integration |
The Portal Integration Accelerator easily connects Microsoft Dynamics CRM to an organization’s Web experience. This release builds on the eService portal engine and expands to allow customers to configure and expose any CRM entity to an external facing portal.
The installation package contains all source code, documentation and a step-by-step installation video. |
| Partner Relationship Management(PRM) |
The Partner Relationship Management (PRM) Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralized Web portal, as well as extend this integration to automate additional business processes.
The accelerator installation package contains all source code, customizations, reports, workflows, assemblies, documentation and installation videos. |
| Notifications |
The CRM notifications accelerator allows users to subscribe to the CRM “business events” that are significant to them, e.g. a salesperson is interested in new leads and opportunities assigned to them whereas a customer service representative is interested in new service cases assigned to them. Once the user has subscribed (each user manages their subscription profile) to the types of events that are important to them they can elect how they want these event notifications to be delivered. Notifications are delivered via a Really Simple Syndication (RSS) feed and can be consumed with many desktop tools including Microsoft Outlook 2007 or the standard newsfeed Windows Vista® gadget. |
| Event Management |
The event management accelerator gives organizations the ability to manage the planning, execution, tracking and reporting requirements for events. The event management accelerator focuses on three areas of event management, namely:
Event Planning - logistics around an event
Event Attendance - all aspects around managing the attendees
Event Review – Microsoft Dynamics CRM reports that measure the effectiveness of the event |
| Extended Sales Forecasting |
The extended sales forecasting accelerator enriches the out-of-the-box sales forecasting capabilities in Microsoft Dynamics CRM 4.0. Principally, sales users of Microsoft Dynamics CRM can review their individual sales pipeline and quickly classify opportunities as committed, excluded or upside. Sales managers can monitor and track sales targets, budgets and performance against these forecasts for specific time periods (e.g. months and quarters). |
| eService |
The eService accelerator for Microsoft Dynamics CRM 4.0 provides customer self-service capabilities (via a web portal) as a configurable out-of-the-box offering. |
| Analytics R2 |
Many customers and partners will be familiar with Analytics Foundation for Microsoft Dynamics CRM 3.0 which was a business intelligence feature pack for Microsoft Dynamics CRM 3.0. Analytics Foundation for Dynamics CRM 3.0 included Dashboards, Key Performance Indicators (KPI’s) and a suite of new reports. Analytics Accelerator for Microsoft Dynamics CRM 4.0 (R2) expands on this, and is designed to support a range of business intelligence “maturity” levels for customers and partners. The Analytics accelerator has been built to cater for differing business intelligence skill-sets and experience levels.
This is release 2 of 3 for the Analytics Accelerator for Microsoft Dynamics CRM 4.0. This release incorporates some bug fixes to the existing dashboards for SQL Server 2005. It also introduces a set of dashboards for SQL Server 2008.
The following future releases are going through final testing and packaging and will be available soon:
R3 delivers more advanced SQL Server Analysis Services (SSAS) capabilities as well as Microsoft Office PerformancePoint Server scorecards |
| Enterprise Search |
The enterprise search accelerator allows Microsoft Office SharePoint Server (MOSS) customers to view and search for Microsoft Dynamics CRM data directly from their SharePoint portals.
It provides one enterprise portal that users can search and view important customer information and documents from several sources within the organization. Additionally, the technology, Business Data Catalog (BDC), and techniques used with this accelerator can be employed to surface data from other line of business applications to further enrich the MOSS portal.
This is Release 1 of 2 of the Enterprise Search Accelerator for Microsoft Dynamics CRM.
Release 1 (this release) includes key documentation on how to deploy MOSS Enterprise Search connecting to Microsoft Dynamics CRM on the standard Microsoft Virtual PC demonstration image.
Release 2 will provide additional documentation and tools to allow you to customize your enterprise search solution for different customer and partner requirements. |
| Business Productivity Newsfeed |
The Business Productivity Newsfeed Accelerator turns Microsoft Dynamics CRM 4.0 into the hub of business activity, letting users keep up to date on events happening across the organization. The Business Productivity Newsfeed Accelerator drives user adoption by presenting CRM data to users in a way that is appealing and interactive, drawing them into the application and encouraging use.
Currently this version of the Business Productivity Newsfeed Accelerator will only work with the On-Premise edition of Microsoft Dynamics CRM 4.0. |
| Business Productivity Workflow Rules |
The Business Productivity Workflow Tools Accelerator provides additional workflow step actions for customers to configure their workflow processes. Each custom action provides additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.
Currently this version of the Business Productivity Workflow Tools Accelerator will only work with the On-Premise edition of Microsoft Dynamics CRM 4.0. |
| Business Data Auditing |
The Business Data Auditing Accelerator provides basic audit capabilities for organizations using Microsoft Dynamics CRM. The accelerator takes a snapshot of a record whenever the relevant event occurs within the system such as Create, Update, Assign and Delete. Through workflow, auditing can be configured for any entity and any trigger event. |
| Sale Performance International |
The Sales Performance International (SPI) accelerator for Microsoft Dynamics CRM 4.0 is for customers who have invested in or are looking to invest in the SPI Solution Selling® sales methodology and would like to leverage this investment through Microsoft Dynamics CRM. This accelerator provides advice and guidance for customers on their options for managing Solution Selling® through Microsoft Dynamics CRM. |