FMT Consultants’ support program is designed to help you throughout any stage of your implementation, from initial planning stages and beyond. We are dedicated to ensuring that the setup and continued support of your entire solution go smoothly by offering the following values to our customers.

Partnership
FMT extends its partnering philosophy beyond sales and training. Our support consultants are an off-site extension of your team—with knowledge of your company and your system. They know who you are and are familiar with how your environment is setup. This ensures that our services match your actual business needs and are tailored to be the ideal complement to your onsite team of consultants.

Quality
Our clients who use our phone support services deal with a Level 2 support consultant or higher, with two years minimum of support service experience. The value of our service program is enhanced as a result of using qualified and experienced staff. We do not subscribe to the common practice of using such a program as a training ground for brand new consultants. Your support representatives are knowledgeable, experienced at working with customers onsite, and adept at applying their technical skills to solve your real-life business problems.

Peace of Mind
With FMT’s services, you can be assured of less downtime for your system.
We have documented processes for resolving a situation quickly. In a mission-critical scenario, our consultants are trained to help you get your system back up and running. Tools such as Webex enable us to interact directly to resolve the situation quickly.
If the problem cannot be resolved over the telephone, our support consultants have access to the consulting coordinator who can schedule a field consultant with the highest priority. This has increased response and recovery time on average by days at a minimum.

Updated Information and Solutions
FMT Consultants keeps customers’ systems current and complete. Our team proactively monitors releases of any service packs or updates from Microsoft Business Solutions. Personalized recommendations to our clients are sent along with the indicated update via monthly e-mails. Should a critical update, patch, or fix be issued by MBS, we will immediately send out notification to the affected clients.

For more information on FMT’s support services,
call (877) 338-8330 or email info@fmtconsultants.com

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